Mark Craigs

A highly self-motivated and accomplished e-commerce professional, with excellent communication, interpersonal and organisational skills. With focus on delivering exceptional service and maintaining a level of service which exceeds expectations at all times. My current role involves managing incidents to ensure IT Services achieve availability and productivity levels by working with suppliers to closely monitor performance and proactively act on alerts. Service levels and outages are reported inline with expectations with challenging conversations taken up when needed. An individual with a wide range of skills across multiple e-commerce disciplines, with a focus on the service availability and productivity. Excellent knowledge of the UK insurance market, especially Motor, Home & Pet insurance. Excellent record of adapting and applying knowledge and experience to different operating environments and cultures. ITIL Foundation & ITIL Service Operation Qualified Specialties: Release Management, Change Management, Project Management, ITIL processes, e-commerce, analysis, XML, website effectiveness, conversion, analytics, Web optimisation, Development. Insurance, Financial Services, Web management, E-Business, Internet, Loyalty, Retention, Ancillary income, Partnerships, User experience, Online sales generation, Web analytics, Creative idea generation, Detailed requirement document writing, Relationship management, Online servicing, Benefit case creation