Mark Craigs

Buntingford, England, United Kingdom
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About

A highly self-motivated and accomplished e-commerce professional, with excellent communication, interpersonal and organisational skills. With focus on delivering exceptional service and maintaining a level of service which exceeds expectations at all times. My current role involves managing incidents to ensure IT Services achieve availability and productivity levels by working with suppliers to closely monitor performance and proactively act on alerts. Service levels and outages are reported inline with expectations with challenging conversations taken up when needed. An individual with a wide range of skills across multiple e-commerce disciplines, with a focus on the service availability and productivity. Excellent knowledge of the UK insurance market, especially Motor, Home & Pet insurance. Excellent record of adapting and applying knowledge and experience to different operating environments and cultures. ITIL Foundation & ITIL Service Operation Qualified Specialties: Release Management, Change Management, Project Management, ITIL processes, e-commerce, analysis, XML, website effectiveness, conversion, analytics, Web optimisation, Development. Insurance, Financial Services, Web management, E-Business, Internet, Loyalty, Retention, Ancillary income, Partnerships, User experience, Online sales generation, Web analytics, Creative idea generation, Detailed requirement document writing, Relationship management, Online servicing, Benefit case creation

Mark Craigs In Short

Mark Craigs is a highly self-motivated and accomplished e-commerce professional with 31 years of experience. Based in the United Kingdom, he possesses excellent communication, interpersonal, and organizational skills. Mark's current role involves managing incidents to ensure IT Services achieve availability and productivity levels. He has a strong background in the UK insurance market, particularly Motor, Home & Pet insurance. Mark is skilled in various areas such as release management, change management, project management, and ITIL processes. He is also knowledgeable in the UK insurance market and has a proven track record of adapting to different operating environments and cultures.

Mark Craigs's Professional Milestones

  • Web Release Manager (2011-08-01~2014-04-01): Successfully implemented and delivered complex web releases, enhancing their overall user experience and increasing website traffic.
  • service relationship owner at rsa (2010-08-01~2011-08-01): Building strong relationships with clients, driving customer satisfaction and loyalty.
  • Outbound Team Leader (1999-01-01~2001-03-01): Successfully implemented automated processes for increased efficiency and productivity across the outbound team.
  • Customer Service Leader (2001-09-01~2003-11-01): Creating a robust customer service platform to maximize customer satisfaction and loyalty.

Mark Craigs's Emails and Phone Numbers

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Work Experience

RSA

London,England,United Kingdom

Insurance

9680
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Education

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Certification (2)

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Frequently asked questions

What is Mark Craigs's email address?

We found 3 Mark Craigs's email addresses

Which social media profiles does Mark Craigs have?

Mark Craigs's social media include: Linkedin, 

What company does Mark Craigs work for?

Mark Craigs works for RSA

What is Mark Craigs's role in RSA?

Mark Craigs's role in RSA is service relationship owner at rsa

Which industry does Mark Craigs work in?
Mark Craigs works in the industry of Insurance
Who are Mark Craigs's colleagues?
Mark Craigs's colleagues are Gary Sandlin,David Artingstall Dip CII,Des Hemsley
What is Mark Craigs's latest job experience?

Mark Craigs's latest job experience is service relationship owner at rsa at RSA

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Mark Craigs is a highly self-motivated and accomplished e-commerce professional with 31 years of experience. Based in the United Kingdom, he possesses excellent communication, interpersonal, and organizational skills. Mark's current role involves managing incidents to ensure IT Services achieve availability and productivity levels. He has a strong background in the UK insurance market, particularly Motor, Home & Pet insurance. Mark is skilled in various areas such as release management, change management, project management, and ITIL processes. He is also knowledgeable in the UK insurance market and has a proven track record of adapting to different operating environments and cultures.
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