Mark Craigs

Mark Craigs

Service Relationship Owner at RSA at RSA
United Kingdom
Mark Craigs is a highly self-motivated and accomplished e-commerce professional with 31 years of experience. Based in the United Kingdom, he possesses excellent communication, interpersonal, and organizational skills. Mark's current role involves managing incidents to ensure IT Services achieve availability and productivity levels. He has a strong background in the UK insurance market, particularly Motor, Home & Pet insurance. Mark is skilled in various areas such as release management, change management, project management, and ITIL processes. He is also knowledgeable in the UK insurance market and has a proven track record of adapting to different operating environments and cultures. .Read More
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Current Workspace of Mark Craigs

RSA

present

With a 300-year heritage, RSA is a multinational personal and commercial insurer operating across Europe. We have significant businesses in the UK and Ireland while RSA Luxembourg serves brokers and customers in Belgium, France, Spain and the Netherlands. RSA employs over 4,500 people and, in 2021, became a wholly-owned subsidiary of Canadian insurer Intact Financial Corporation (TSX: IFC). Intact is the largest general insurer in Canada, and a leading provider of global specialty insurance.

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Professional Background of Mark Craigs

- Successfully implemented and delivered complex web releases, enhancing their overall user experience and increasing website traffic.

- Building strong relationships with clients, driving customer satisfaction and loyalty.

- Successfully implemented automated processes for increased efficiency and productivity across the outbound team.

- Creating a robust customer service platform to maximize customer satisfaction and loyalty.

Work Experience of Mark Craigs

RSARSA
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