A highly self-motivated and accomplished e-commerce professional, with excellent communication, interpersonal and organisational skills. With focus on delivering exceptional service and maintaining a level of service which exceeds expectations at all times. My current role involves managing incidents to ensure IT Services achieve availability and productivity levels by working with suppliers to closely monitor performance and proactively act on alerts. Service levels and outages are reported inline with expectations with challenging conversations taken up when needed. An individual with a wide range of skills across multiple e-commerce disciplines, with a focus on the service availability and productivity. Excellent knowledge of the UK insurance market, especially Motor, Home & Pet insurance. Excellent record of adapting and applying knowledge and experience to different operating environments and cultures. ITIL Foundation & ITIL Service Operation Qualified Specialties: Release Management, Change Management, Project Management, ITIL processes, e-commerce, analysis, XML, website effectiveness, conversion, analytics, Web optimisation, Development. Insurance, Financial Services, Web management, E-Business, Internet, Loyalty, Retention, Ancillary income, Partnerships, User experience, Online sales generation, Web analytics, Creative idea generation, Detailed requirement document writing, Relationship management, Online servicing, Benefit case creation
Mark Craigs is a highly self-motivated and accomplished e-commerce professional with 31 years of experience. Based in the United Kingdom, he possesses excellent communication, interpersonal, and organizational skills. Mark's current role involves managing incidents to ensure IT Services achieve availability and productivity levels. He has a strong background in the UK insurance market, particularly Motor, Home & Pet insurance. Mark is skilled in various areas such as release management, change management, project management, and ITIL processes. He is also knowledgeable in the UK insurance market and has a proven track record of adapting to different operating environments and cultures.
MORE TH>N was launched in June 2001 bringing freshness and a new approach to the consumer financial services / direct insurance market. The MORE TH>N product range is broad, encompassing: MOTOR & VAN insurance HOME insurance PET insurance LIFE insurance BUSINESS insurance Breakdown Cover Find out whatâs new at MORE TH>N. Visit our website www.morethan.com At MORE TH>N, things never stand still. It takes thousands of dedicated and talented employees around the UK to deliver the excellence of service and products our customers demand and expect. Customers tell us they want a modern, forward thinking financial brand but with the RSA Group heritage, expertise and tradition behind it - and with MORE TH>N thatâs exactly what they get. The MORE TH>N brand is grounded in the values of modernity, individuality, perspective, purposefulness, clarity and integrity and is underpinned by the desire to go the extra mile for the customer, deliver more than words and treat customers as individuals.
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Mark Craigs works for RSA
Mark Craigs's role in RSA is service relationship owner at rsa
Mark Craigs's latest job experience is service relationship owner at rsa at RSA