Mark Morse
Rensselaer Polytechnic Institute
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Mark Morse is the CEO of Enclara Pharmacia, the nation's largest pharmacy benefits management company specializing in the hospice industry. With over 34 years of experience, he has successfully acquired and integrated the 4th largest hospice PBM and Hospice Pharmacy Solutions, adding two of the nation's largest hospices. He has also revamped mail order operations, rebuilt mail order operations, and implemented E3 Pro, an advanced medication management tool. Prior to his current role, Mark served as the Vice President of Pharmacy Service Operations, leading contact center operations for Humana Pharmacy Solutions. He has a strong track record of achieving significant consumer experience and reducing voluntary turnover.
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Currently serving as the CEO of Enclara Pharmacia, the nation's largest pharmacy benefits management company specializing in the hospice industry. Under my leadership, we have: - acquired and integrated the 4th largest hospice PBM - Hospice Pharmacy Solutions, - added two of the nation's largest hospices as our clients, - revamped and stabilized our mail order operations, - integrated redundant functions within our parent company, Humana, and - used digital innovation to improve patient care by developing and deploying E3 Pro, an advanced medication management tool.Previously, as the Vice President of Pharmacy Service Operations, I led the contact center operations for Humana Pharmacy within Humana Pharmacy Solutions. This included approximately 3,000 associates in 16 different domestic and overseas locations, as well as direct responsibility for the overall consumer experience provided by the mail order pharmacies. During my tenure in this role we: - won the J.D Power Award for mail order pharmacies 4 times in the last 6 years, - raised our transactional net promoter score by 18% over the past two years, - introduced artificial intelligence and real-time CX tools to improve the consumer experience, - deployed feedback loops to combine feedback from our associates and customers to generate actionable insights, - removed over $30M in cost out of our annual run rate, - increased by 120% the referrals to our mail order pharmacy by agents selling Humana products direct to consumers, and - reduced voluntary turnover by 35% within our main contact center.
...See MoreWork Experience
Chief Executive Officer
Pharmaceutical Manufacturing
Mark Morse's Professional Milestones
- Chief Executive Officer (2020-09-01~): Driving strategic initiatives to enhance business performance and propel the company towards exponential growth.
- vice president - pharmacy service operations (2015-02-01~2020-09-01): Optimized service operations, enhancing efficiency and delivery of high-quality medication dispensing services.
Education
Management Systems
1985-1989Certification
Colleagues
Laura Lewandowski
Vice President, Digital
Anthony Dameika
Vice President Marketing & Communications
Kerry Lord
vice president information technology at enclara pharmacia
Cyndi Davenport
Vice President Client Relations
John Bauer
Assistant To Chief Executive Officer
Other Named Mark Morse
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Mark Morse works for Enclara Pharmacia
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Mark Morse's colleagues are Laura Lewandowski,Anthony Dameika,Kerry Lord
Mark Morse's latest job experience is Chief Executive Officer at Enclara Pharmacia
Mark Morse's latest education in Rensselaer Polytechnic Institute