Mark Nesheim

Visionary and results-oriented professional with over seventeen years of experience in credit and collections management for call centers up to 450 people. Comprehensive leadership experience involving hiring, training, developing, mentoring and supervising employees as well as driving improvement in processes and financial results. Consistently demonstrates the ability to effectively manage people, projects, and processes, in addition to utilizing excellent communication and organizational skills to achieve company goals. Strong multi-tasking skills with the ability to successfully prioritize tasks while remaining flexible within dynamic work environments. Possess an exceptional work ethic with commitment to initiative, integrity and follow through. Quick learner who consistently exhibits a positive attitude and strong analytical and critical thinking skills. Professional matrix includes the following skills, experience and attributes: CREDIT & COLLECTIONS MANAGEMENT * ACCOUNTS RECEIVABLE * CREDIT ANALYSIS EXPERIENCED LEADER * STRONG WRITTEN & ORAL COMMUNICATION SKILLS * EFFECTIVE COACH SELF-MOTIVATED & INDEPENDENT * MS OFFICE SUITE * OPERATIONS MANAGEMENT EMPLOYEE RELATIONS & DEVELOPMENT * PROCESS IMPROVEMENT * PROBLEM SOLVER CUSTOMER & VENDOR RELATIONS * PROJECT MANAGEMENT * CORPORATE TRAINING POLICY/ PROTOCOL DESIGN  FACILITIES & SYSTEMS PLANNING * DEDICATED VOLUNTEER BUSINESS COLLECTIONS EXPERT * FINANCIAL REPORTING * PROGRAM DEVELOPMENT & MANAGEMENT TAX PREPARATION * TEAM PLAYER * DETAIL-ORIENTED * STRONG INTERPERSONAL SKILLS APPRAISER EDUCATION * JOB PLACEMENT * CLIENT CONSULTING * TRAINED IN USPAP