Customer Experience Go-To-Market Leader@ CSG
Boston, Massachusetts, United States
Mark Smith
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The University of Edinburgh
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTMark Smith is a highly experienced business leader with 25 years of expertise in Customer Experience Management, Journey Orchestration, and Predictive Customer Analytics. He founded Kitewheel in 2013 and has been instrumental in the success of the company. Mark is the inventor and market leader in Journey Orchestration, and he is the leader of GTM at Kitewheel. He is also the founder of Quadstone, a data mining company, and has been acquired by Pitney Bowes Software for 20 years. Mark's specialties include customer analytics, solution sales leadership, and high-tech marketing. He is a regular speaker at industry conferences and events.
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About
Business leader with 25 years in Customer Experience Management, Journey Orchestration and Predictive Customer Analytics. Founded Kitewheel in 2013 - the inventor and market leader in Journey Orchestration. Gartner "Visionary" and "Cool Vendor" and 5x leader in the Forrester Wave. Acquired by CSG in July 2021 to power their CX Solutions division, where I now lead GTM. Founded Quadstone in 1995 - the first data mining company to focus explicitly on the analytics of customer behavior, a "big data" pioneer 20 years ahead of its time. A Gartner "Visionary" business that was acquired by Portrait Software in 2005 to power the first integrated customer engagement suite. Portrait grew 350% in 3 years and was then acquired in 2010 by Pitney Bowes Software to drive their Customer Experience Management platform. Specialties: Customer analytics know-how, omni-channel engagement expert, solution sales leadership, high-tech marketing. Regular speaker at industry conferences and events, and writer on Forbes Tech Council, CMSWire and other industry publications. Loves: Ute, Anna, Lara and Elise; Running, Hiking, Cycling and Swimming; Patriots football, Sheffield Wednesday football, St Helens Rugby League; Wishbone Ash, Pink Floyd, Rush and Zeppelin.
...See MoreWork Experience
Senior Vice President Customer Experience | General Technology Management
Customer Experience Go-To-Market Leader
Software Development
Mark Smith's Professional Milestones
- President (2000-02-01~2005-12-01): Transforming the company's market position and driving profitability through strategic initiatives and market penetration.
- Official Member (2019-03-01~): Contributed to the organization through strategic contributions to the organization's goals and causes.
Education
Mathematics And Statistics,
Physics
1985-1989Skill
Crm
Analytics
Solution Selling
Start Ups
Marketing Automation
Enterprise Software
Go To Market Strategy
Cross Functional Team Leadership
Multi Channel Marketing
Sales Process
Database Marketing
Customer Analysis
Saas
Strategic Partnerships
Integrated Marketing
Leadership
Product Management
Management
Business Intelligence
Salesforce.com
Marketing Strategy
Strategy
Segmentation
Marketing
Data Mining
Direct Marketing
Lead Generation
Product Marketing
Professional Services
Demand Generation
Customer Acquisition
Integration
Sales
Predictive Modeling
New Business Development
Mobile Devices
Cloud Computing
Account Management
Sales Management
Business Development
Competitive Analysis
E Commerce
Managed Services
Predictive Analytics
Marketing Management
Direct Sales
Entrepreneurship
B2b
Great Communications Skills
Business Alliances
Certification
Colleagues
Jonathan Julian Navas Aguilar
Solutions Architect | Digital Transformation | Business Owner
Susant Patnaik
Telecom BSS Solution Architect | Integration Architect |Business Owner |Singleview Practice Head| Matrixx Certified
Bryan Hilson
owner instructor american scool of karate and judo
Nashwa Zakir
Software Development Manager | Developer | Certified Safe® 5 Scrum Master Product Owner Product Manager
Janice Guthrie
product owner at csg international
Other Named Mark Smith
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Mark Smith works for CSG
Mark Smith's role in CSG is Customer Experience Go-To-Market Leader
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Mark Smith's colleagues are Jonathan Julian Navas Aguilar,Susant Patnaik,Bryan Hilson
Mark Smith's latest job experience is Customer Experience Go-To-Market Leader at CSG
Mark Smith's latest education in The University of Edinburgh
