Associate Manager@ QIAGEN
Metro Manila, National Capital Region, Philippines
Mart Florentino
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RMIT University
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FlashIntel GPTMart Florentino is an experienced Assistant Manager with 27.5 years of work experience in the Business Process Outsourcing industry and services industry. He has a strong skill set in Service Delivery, Operations Management, Customer Service, Performance Management, Coaching, Workforce Management, and Service-Level Agreements (SLA). Mart has worked at various companies such as QIAGEN, Tata Consultancy Services, JPMorgan Chase & Co., Convergys, and GE. He is currently based in the Philippines and has a demonstrated history of success in his field.
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About
Experienced Assistant Manager with a demonstrated history of working in the Business Process Outsourcing industry and services industry. Skilled in Service Delivery, Operations Management, Customer Service, Performance Management, Coaching, Workforce Management and Service-Level Agreements (SLA).
Work Experience
Associate Manager
Biotechnology Research
Mart Florentino's Professional Milestones
- Merchandising Supervisor (1999-05-01~2001-03-01): Increasing sales revenue through strategic inventory management and effective merchandising targeting.
- Front End Supervisor (1997-11-01~1999-05-01): Successfully optimized frontend operations, resulting in increased efficiency and seamless user experiences.
Education
Aerospace Systems
1992-1997Skill
Bpo
Call Centers
Outsourcing
Sla
Workforce Management
Customer Experience
Team Management
Performance Management
Customer Service
Management
Leadership
Service Delivery
Customer Satisfaction
Coaching
Team Leadership
Business Analysis
Microsoft Office
Operations Management
Business Process Outsourcing
Certification
Colleagues
Other Named Mart Florentino
Frequently asked questions
We found 3 Mart Florentino's email addresses
Mart Florentino works for QIAGEN
Mart Florentino's role in QIAGEN is Associate Manager
Mart Florentino works in the industry of Biotechnology Research
Mart Florentino's colleagues are Jakob Hedegaard,Łukasz Tarka,Christa Haldrup
Mart Florentino's latest job experience is Associate Manager at QIAGEN
Mart Florentino's latest education in RMIT University
