Mary Burris

SisCare overview: ✓ Multiple overlapping departments and skill sets ✓ Tried and true proactive attitude, processes, procedures and strategy ✓ Leading edge tools utilized and monitored continually ✓ 24/7 support ✓ Ongoing ticket trend analysis and reporting ✓ Accurate, up-to-date documentation ✓ Monthly remote and on-site standards and best practice audits ✓ Quarterly and annual C-level vCIO planning and strategy meetings ✓ NO CHARGE – For the labor to replace PCs (25% of PCs pro-actively replaced per year) ✓ NO CHARGE – For 24/7/365 after-hours support ✓ NO CHARGE – For travel to your main office What you can expect: Speak to your level – Whether you and your staff’s technical knowledge is advanced, non-existent, or somewhere in between, our staff will always speak to your level to achieve the desired outcome. Educate and empower you to make quality business decisions –A large part of our job is to educate you on the technologies that will improve your business. We bring the conversation to your level so that you can make the best decisions for your business. Continually looking for trends – We are always on the lookout for any trending issues that require a permanent resolution. In addition, we document and add solutions to our processes for the benefit of all clients. Continually focus on the big picture – We have a top-down approach and focus on your organizational goals and objectives. We tailor a plan and budget that achieves your desired outcomes, keeping you informed every step of the way. Documentation, Documentation, Documentation – We are continually documenting every aspect of your technical infrastructure, translating our engineer’s thoughts and observations into institutional knowledge. This creates a team approach to mitigate, prevent and solve issues quickly and effectively. Do what’s right, not what’s easy – This is a Core Value created by our staff. This statement demonstrates the quality of our staff, and their desire to work for a company that empowers them to do the right thing. Think like the business owner – when we are entrusted to assist you with making important business decisions, whether it be in creating your strategic roadmap or planning a project, we put ourselves in your shoes. If we are invited to your annual holiday party, we know we are doing it right! SisAdmin Mission – Exceed expectations, continuous improvement and integrity every day!