Mary Pele
Customer Care Consultant@ Visafone Communications Ltd
Nigeria
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Mary Pele is a highly skilled professional with 12.3 years of experience in team leadership, troubleshooting, and management. Based in Nigeria, she is known for her excellent interpersonal skills and ability to work under pressure. With excellent communication and organizational skills, Mary is a positive and friendly team player. She is proficient in Microsoft Office suite and has expertise in data environment and SQL Server. Mary's work experience includes roles as a Customer Care Consultant at Visafone Communications Ltd and as a Customer Care Consultant at a consulting firm.
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Emails and Phone Numbers

@visafone.com.ng
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About

Interpersonal Skills; Good team player, ability to work in a diverse multi-cultural work environment and perform under pressure with minimal supervision. Communication Skills; Excellent verbal and written communication skills in English and ability to converse in basic French, positive and friendly. Organisational Skills; Analytical, creative and negotiation skills, problem solving and conflict resolution skills, attention to detail and high level of accuracy, monitoring and reporting skills, time management skills, excellent presentation skills. Highly proficient in Microsoft office suite. Data Environment; Microsoft SQL Server 2008 & 2012- T – SQL Querying, SQL, Dashboards and Stored Procedure. Advanced Microsoft Excel Skills- Multi-dimensional Graphs, Charts, Presentation and Reporting, VLookup, Pivot Tables, Data Analysis Business Intelligence: SSRS, Dashboards, Reporting Solutions, Graphs, Charts, Power Pivot, SSAS, SSIS using BIDS (Knowledge of) Business Analysis: Quality Management, Requirement Gathering and Analysis, Stakeholder Management

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Work Experience

2 Ajose Adeogun Street, Victoria Island, Lagos, 234, NG

Telecommunications

471

Mary Pele's Professional Milestones

  • Customer Care Consultant (2011-06-01~): Provided exceptional support and personalized solutions to clients, improving overall satisfaction.

Education

Obafemi Awolowo University
Obafemi Awolowo University

Agriculture,

Bachelors

2001-2007