Mary Priya.n

Customer Relations Attending customer queries through mail, call and in person. Attending customer concerns with regard to feedback and complaints. Booking appointments for patients and doctors. Coordination with the Insurance (TPI) for claims and enquiry. Maintaining executive calendars and scheduling departmental meetings. Coordinating Admission and Discharge. Establish healthy relationship with customers. Coordinating with the house keeping supervisor for departmental cleanliness. Report Management Assisting Manager in preparing reports and presentations. Generating month end reports. Preparing Insurance claim report and coordinating with the insurance provider and company for recovery of the amount. Tracking Patient movement (OP to IP) and update Bed availability for new patients. Follow-up with various departments in getting reports for preparing report. Generating weekly/monthly reports through tracking software and office automation tools. MIS Reporting – Compile data from all departments / regions and generate reports as required for submission to the Manager. Updating OP to IP conversion records. Preparing TAT ( turn around time) for every month. Personnel Management: Maintaining Staff Attendance software and sending report to HR. Maintaining Leave Registers (Doctors & Staffs). Preparing Hospital orders and communication to departments (details of doctors availability and Manager on Duty assignments). Maintaining Office Stationery.