Mary Wharmby

I help organizations in-source innovation by creating a practice and culture of customer centricity, collaboration, and creative problem solving at scale. The same design methods and principles which create amazing products and services for customers are equally applicable to building strong, innovative and change-embracing teams, processes and cultures. I help organizations map the gaps between vision and reality, building capabilities to fill those gaps and then coaching process changes to realize the vision. Areas of expertise include:Leadership and Design Management: Creating and mentoring integrated cross-disciplinary teams of researchers, content strategists, UX and visual designers, creative technologists, etc.Agile and Design Integration: Understanding and leveraging the best of competing methodologies to build the right product at the right time.End-to-End Customer Experiences: Envisioning and building journeys based on customer needs and seamlessly crossing digital and human channels.Linking Customer and Employee Experiences: Building a culture and practice of innovation at scale to bring customer-centricity, collaboration and creative problem solving to everyone in the organization.