Masood Rahman

Mobile: 07736317051 Email: [email protected] Residing: London, UK An effective communicator at all levels. A hard working, dedicated and enthusiastic individual with a flexible approach to work in I.T. And willingness to learn new skills and technologies SKILLS: - Windows (all OS) – Installation, configuration and troubleshooting - Hardware fault diagnostics and component compatibility diagnostics - LAN, WAN, VPN, Network Design, Broadband, VoIP - Network fault diagnostics and resolutions using CLI or GUI based utilities - Provide resolutions and remote assistance for Local Loop, based faults - Configure all types of routers and modems including DMZ and port forwarding - Router/hardware based firewall and other security features, IP addressing schemes, routing topologies - MS Outlook/Outlook Express, Windows Mail, Microsoft Office - Advances configurations of complex LAN over TCP/IP including DNS, DHCP and RAS - networking, CCTV setup -Creating processes for technical support and faults, for the broadband department - NGN applications for diagnostics and faults - Use Siebel®/Oracle based CRM applications to manage customer interaction - Use BT applications to log calls and Broadband/PSTN faults, resolve exchange or NTE issues - Liaise with other BT Engineers to escalate and resolve physical faults. Specialties: Technical skills: - Strong IT skills and able to use various software packages - Blackberry (BES), Citrix - Routers, Modems, ADSL,LLU network, LAN, WAN, Internet troubleshooting - VoIP/ iPBX, small business Networking - All Microsoft Operating systems MS Office 95, 98, 2000, XP, Vista, 7 - All BT compliant hardware, CRM, Siebel software, One view, Resolve, IDA - Software/Languages: Knowledge of HTML, Oracle SQL/Developer - Networking, S.A.D design tools, Internet security, Systems building Internet and Email