Matthew Cohen

Matthew has had a focus on customer relations his entire professional career and has been built on helping others achieve their desired outcomes with the highest level of professionalism and satisfaction. Seeing customers reaching their maximum potential drives the passion to inspire because a strong business relationship is how we all succeed in this fast-changing Retail industry. Matthew has a thirst for self-improvement, continuous development, and team success and likes to have some fun along the way. As a Helping-Inspirer according to his Discovery Insights and ESTP for his Meyers- Briggs, Matthew is a natural leader with a "Rally Around the Flag" management style. Matthew currently individually manages a Strategic Enterprise Retail Portfolio of over $3 million including some of the US's top retailers. Working hand in hand with the Client Success team to identify ways to drive sales and increase conversion using User Generated Content and Social Proofing. Working hand in hand with his clients and Client Success team to identify program opportunities and make continuous improvements for his clients. Matthew previously lead a team of 5 focused on the 1x1 and one-to-many Customer Success strategies for 55% of the nation's hospitals with a portfolio totaling ~$14 million including Enterprise, Mid-tier, and Programmatic accounts. Matthew has managed a real estate portfolio of 375 + units and the 1x1 Customer Success strategy for a portfolio worth $27 million dollars and over 1000 accounts in Healthcare and Higher Education for a Fortune 500 Company, Fortive (Accruent). His portfolio consists of 55% of U.S. Hospitals and 40% of the leading U.S. Universities. Matthew's extensive record in team management, motivation, and interdependent philosophy illustrates his core value of continuous improvement and development with a track record of success. Strengths: B2B Client/ Customer Success, Enterprise selling, training, and development, trending and data analysis for business strategy.