Member Services Analytics Manager@ National Dcp, Llc
Douglas, Massachusetts, United States
Matthew Small
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Worcester State University
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FlashIntel GPTMatthew Small is a highly skilled professional with 9.5 years of experience in employee training, customer service, and process improvement. He is proficient in Microsoft Office and has expertise in process improvement and project management. Matthew is currently working as a Member Services Analytics Manager at National DCP in the United States. He has a strong background in training program design, business continuity planning, and training delivery. Matthew is known for his strong soft skills and ability to work well in teams.
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About
Member Services Analytics Manager at National DCP
Work Experience
Member Services Analytics Manager
Matthew Small's Professional Milestones
- Member Services Analytics Manager (2014-04-01~): Revamped member services data and processes, optimizing customer satisfaction and enhancing overall customer satisfaction.
Education
Teaching,
Education
2011-2012Skill
Employee Training
Customer Service Training
Training
Customer Service
Microsoft Office
Process Improvement
Microsoft Excel
Powerpoint
Management
Time Management
Project Management
Constructive Feedback
Quality Management
Continuous Improvement
Reporting And Analysis
Training Programme Design
Business Continuity Planning
Blueprinting
Job Aids
Escalation Resolution
Customer Experience Management
Transition Management
Transition Planning
Education
Inter Departmental Cooperation
Training Delivery
Virtual Training
Soft Skills
Human Resources
Phone Etiquette
Resume Writing
Interview Preparation
Tableau
Business Intelligence
Business Analysis
Analytics
Data Visualization
Knowledge Management
Sharepoint
Documentation
Visio
Calabrio
Workforce Management
Certification
Colleagues
Michael Porter
director of franchisee services
John Ditmars
Senior Vice President of Operations
Liz Longstreet Darr
Executive Vice President, Strategic Sourcing
Shirley Hinton
Director Of Workers' Compensation Division
Fred Parker
Human Resources Director
Other Named Matthew Small
Frequently asked questions
We found 1 Matthew Small's email addresses
We found 1 Matthew Small's phone numbers
Matthew Small's social media include: Linkedin,
Matthew Small works for National Dcp, Llc
Matthew Small's role in National Dcp, Llc is Member Services Analytics Manager
Matthew Small's colleagues are Michael Porter,John Ditmars,Liz Longstreet Darr
Matthew Small's latest job experience is Member Services Analytics Manager at National Dcp, Llc
Matthew Small's latest education in Worcester State University
