Mayur Botadra
manager global commercial and service management@ Ocean Network Express
Singapore, Singapore, Singapore
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Mayur Botadra is a product owner at ONE's "Global Service KPI" and "ONE Chat operations" with 12.2 years of experience. He specializes in business process management, development, improvement, migrations, global customer/commercial service management, business data analyst, change/quality management, PMO/PMP, process design, trainer, RPA, ChatBots, and datadriven enterprise. Mayur has worked in various roles, including Assistant Manager at Ocean Network Express and Manager at Molips. He also has experience as a Customer Service Representative at First Source Solution and as an Imports Documentation Executive. Mayur is based in Singapore.
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Emails and Phone Numbers

@one-line.com
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About

Product owner at ONE’s “Global Service KPI” “ONE Chat operations” “Global CSVC process” “Service cloud” Expertise: - Business Process Management/ Development/ improvement/ migrations - Global Customer/ Commercial Service Management - Business Data Analyst - Change/ Quality Management - PMO/ PMP - Process design (Signavio BPMN2.0) - Trainer - RPA, ChatBots, DataDriven Enterprise - Salesforce Service Cloud implementation - Dashboarding, Service KPI’s (looker, GDS, excel) - Internal - External Audits

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Work Experience

7 Straits View, Singapore 018936, Singapore, Singapore, 018936, SG

Transportation, Logistics, Supply Chain and Storage

3862
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Mayur Botadra's Professional Milestones

  • Assistant Manager (2019-09-01~): Streamlined operations and improved efficiency by implementing streamlined processes and enhancing training programs.
  • Customer Service Representative (2011-09-01~2012-08-01): Building strong customer relationships through exceptional communication, personalized service, and exceptional customer satisfaction.
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Education

Export Trade And Training Institute - India
Export Trade And Training Institute - India

International Business/trade/commerce

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