Melissa Vondrasek

Driven and forward-thinking Process & Operations Specialist with a passion for identifying and leading efficiency and cost-saving initiatives. Over 15 years leadership experience in Operations, Analytics, Call Center, Supply Chain, Ecomm/Marketing, Distribution Center and IT. Able to adapt and remain flexible while managing complex strategic projects. Critical thinker able to cultivate rapport with individuals & senior business leaders to optimize project goals, resolve complex problems and deliver innovative improvement strategies. Top Skills • Business process evaluation and complex project management skills • Ability to quickly learn/navigate new situations & systems • Highly-skilled in directing change management across multiple business units • Experience presenting to and collaborating with Executive/Senior Management Teams • P&L management for multiple departments and project initiatives • Expertise in managing large teams & employee skill development Accomplishments: • Rolled out new Order Entry system across 40+ branches which resulted in a 50% reduction in employee training & customer wait time • Led strategic initiative to reduce inventory by 25% across DC & branch network • Created ‘Voice of the Customer’ process; presented insights to Executive team and developed improvement initiatives • Implemented BI Visualization tool for a $250MM Industrial Distributor which enabled Executives/Managers to self-serve data • Customized and implemented CRM within 6 mos for $100MM Sales Team. Created efficiencies that resulted in a 50% increase in dials/customer contacts. • Supported a 50+ Sales Rep hiring/expansion effort by creating a Sales Operations/Training team • Created KPI reporting which resulted in a 20% improvement in Call Center productivity • Led operational team to complete 120-day systems/business process integration for 2 acquisitions • Led IT team to complete 100-day system integration for a $40MM multi-location company