Melissa Yannalfo

I’m a results-driven professional with a proven track record of driving operational excellence and achieving business growth. I’m experienced in various roles within the operations and client services domain, consistently delivering outstanding results and exceeding client expectations. I’m adept at implementing technology-driven solutions, optimizing processes, and forging strong relationships with clients and vendors. I’m skilled in team leadership, project management, and cross-functional collaboration.As an Associate Director of Operations at Prestige Employee Administrators, I successfully led departmental growth and implemented technology solutions resulting in increased sales closures and improved client satisfaction. I managed key vendor relationships and spearheaded product updates to enhance offerings. Moreover, I established a dedicated Leaves of Absence function, streamlining procedures and improving operational efficiency.In previous roles as Supervisor of Operations and Client Success, I demonstrated exceptional leadership skills, overseeing teams and driving operational improvements. Additionally, I pioneered new functions and roles, addressed operational gaps, and fortified client relationships. Furthermore, I collaborated cross-departmentally to expedite contract execution and conflict resolution, while delivering webinars and valuable insights to a wide audience.I have extensive knowledge of workspace management technologies such as Microsoft Office Suite, Google Workspace, Salesforce, Slack, HubSpot, ClientSpace, BambooHR, and PrismHR amongst several other tools.I am a passionate learner and always work in a high-performance mode. Looking forward to connect with other ambitious professionals!