Mica Booker Harris

Experienced banking professional with 18 years in retail specialty in providing outstanding customer service in the financial industry. Proficient in the most complex customer request’s with knowledge of banking systems. Demonstrates eagerness and the ability to work successfully with all lines of business in an effort to increase the value of the company. Well-organized with great time management skills. Adept at training staff on procedures, protocols, best practices, and utilizing team building excises to increase production and morale. Works well independently as well as collaboratively on a team. Areas of expertise span a broad range of interrelated functions, including:  Customer Service  Research / Analysis  Documentation  Compliance  Policies & Procedures  Quality Assurance  Training  Data Validation  Problem-Solving