2nd line support at fusion4it@ Fusion4IT
London, England, United Kingdom
Michael James Packman
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University of Wolverhampton
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FlashIntel GPTMichael James Packman is an experienced Service desk Engineer with 7.3 years of work experience in the information technology and services industry. He specializes in 2nd line support and has strong customer service skills, networking, desktop support, and a passion for hardware. He holds a bachelor's degree in Poltics & Philosophy and has a strong skillet revolving around problem-solving. Michael has worked at Fusion4IT and Netstar, both in the IT Group, and has also worked as a Service Desk Engineer and Sales Support Executive. He is currently based in London, United Kingdom.
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About
Experienced Service desk Engineer with a demonstrated history of working in the information technology and services industry. Focusing on 2nd line support with strong customer service skills, experience with networking, desktop support and a passion for hardware. Graduated with a bachelor's degree in Poltics & Philosophy that provided me with a strong skillset revolving around analysing and solving problems.
Work Experience
2nd line support at fusion4it
IT Services and IT Consulting
Michael James Packman's Professional Milestones
- Sales Support Executive (2016-08-01~2017-06-01): Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
- 2nd line support at fusion4it (2019-04-01~): Supporting a diverse team to deliver seamless and efficient technical solutions for the first line, exceeding client expectations.
Education
Poltics & Philosophy
Skill
Customer Service
Cloud Computing
Sales Operations
Customer Relationship Management
Windows Server
Microsoft Office
Sales
Microsoft Excel
Networking
Certification
Colleagues
Leon Saunders
IT Manager
Robert Newell
system engineer at fusion4it
Gustavo Marrara
senior support engineer and project manager at fusion4it
Ben Pitt
Chief Executive Officer | Founder
Robert Earrey
service desk delivery manager at fusion4it
Other Named Michael James Packman
Frequently asked questions
We found 3 Michael James Packman's email addresses
We found 1 Michael James Packman's phone numbers
Michael James Packman's social media include: Linkedin,
Michael James Packman works for Fusion4IT
Michael James Packman's role in Fusion4IT is 2nd line support at fusion4it
Michael James Packman works in the industry of IT Services and IT Consulting
Michael James Packman's colleagues are Leon Saunders,Robert Newell,Gustavo Marrara
Michael James Packman's latest job experience is 2nd line support at fusion4it at Fusion4IT
Michael James Packman's latest education in University of Wolverhampton
