Digital Transformation | Customer Experience | UX Designer@ Social Security Administration
Gaithersburg, Maryland, United States
Michael Lin
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University of Maryland
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FlashIntel GPTMichael Lin is a digital strategist and CX evangelist with the Social Security Administration, specializing in reimagining experiences for citizens through digital transformation, customer research, and UX design. With over 15 years of experience in digital strategy, UX research, design, mobile/web app development, and product management, Michael has worked across government, non-profit, and commercial markets. He has held various positions in organizations such as MetaPhase Consulting, Internal Revenue Service, Booz Allen Hamilton, and the Department of Public Safety. Michael's expertise lies in digital transformation, customer experience, UX design, and product management.
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About
Digital strategist and CX evangelist with the Social Security Administration. Helping to reimagine experiences for citizens through digital transformation, customer research, and UX design. Has over 15 years of experience in digital strategy, UX research, design, mobile/web app development, and product management across government, non-profit and commercial markets.
Work Experience
Digital Transformation | Customer Experience | UX Designer
Government Administration
Michael Lin's Professional Milestones
- Chief User Experience And Design (2017-01-01~2020-10-01): Creating seamless user experiences through innovative design solutions and innovative solutions.
- Digital Transformation | Customer Experience | UX Designer (2021-04-01~): Increasing customer satisfaction by implementing innovative digital transformation strategies and driving user-centric customer experiences.
Education
Information Systems Management
2003-2005Certification
Colleagues
Raj Nathwat
sr dba at ssa and owner is cops inc
Curtis Deondre Cook
campaign writer | writer | comm specialist | claims specialists disability examiner | coordinator | analyst | educator | trainer | business owner | veteran usmc
Prativa Khwakhali
MBA, Systems Analyst, Consultant, Certified Scrum Master, Certified Product Owner Project Management, Team Lead
Ashley Fortuna
Product Owner | Senior Business Analyst
Lynette J Drayton
owner personal budget & credit report cleaner
Other Named Michael Lin
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Michael Lin works for Social Security Administration
Michael Lin's role in Social Security Administration is Digital Transformation | Customer Experience | UX Designer
Michael Lin works in the industry of Government Administration
Michael Lin's colleagues are Raj Nathwat,Curtis Deondre Cook,Prativa Khwakhali
Michael Lin's latest job experience is Digital Transformation | Customer Experience | UX Designer at Social Security Administration
Michael Lin's latest education in University of Maryland
