Michael Mallett

I am currently our global Digital Strategy and Go-to-Market lead for Medallia's Digital Suite of solutions with 13 years of experience in the Customer Experience space from both consulting & sales roles across for both the B2B and B2C space. In my current role, I advise all companies (mid-market and enterprise across all verticals) as well as our current employees around digital experience design & management. I also regularly guide our organization on most impactful sales, business development, partnership, and product innovation we can make to impact all our customers now and in the future. I am highly customer-centric, believing that companies positioned to consistently deliver a meaningful and personal experience will be most successful. I enjoy identifying, designing, and communicating the most meaningful 'story' for my clients and their customers. I am also uniquely battle tested performing these skills in dynamic environments having navigated from Series C to successful IPO to being private again post acquisition by Thoma Bravo with Medallia, including being part of the small, original team who created and continues to grow Medallia's Digital Suite business from scratch since 2016 (having started with our 1st ever acquisition as a company pre-IPO). I've been fortunate to learn from some of the best in my brief career while helping to lead significant sales, product, and operational innovation. This inspires me to help others in areas I've learned over time, whether it's digital experience management, company transformation, or just simply 1:1 career mentorship, prospects, clients, and peers can have the same opportunities to achieve experience management excellence and career success. And in order to prepare for the future all around, I'm now digging in deeply around the Metaverse, its associated technologies (VR, AR, MR, and XR etc.), and the potential CX/EX implications and opportunities. Specialties: digital transformation, digital strategy, digital program engagement, digital experience, business development & partnerships, go-to-market, pre-sales, customer experience management, customer journey mapping, metaverse, omni-channel, segmentation, voice of the customer (VOC), marketing research, survey design, survey insights, product enablement & training development, product marketing, public speaking