Contact Centre Specialist@ The Listening Company
Manchester Area, United Kingdom
Michael Rawlings
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FlashIntel GPTMichael Rawlings is an experienced professional with 18.7 years of work experience in the contact centre management industry. He has a strong reputation for troubleshooting and providing customer excellence charters. Michael thrives under pressure and builds strong relationships with good people to help them achieve their goals. He specializes in outsourced resource and financial planning, customer excellence, and Julie Starr coaching styles. Michael has worked in various roles, including Contact Centre Specialist, Client Delivery Manager, and Operations Coordinator, demonstrating his expertise in managing contact centres and resourcing. He is currently based in Manchester, United Kingdom.
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About
I have been working in the contact centre management industry for over 10 years, and have developed a good reputation for trouble shooting, providing customer excellence charters and working within the resourcing sector of each contact centre to work within the troubled department that often causes companies to bring in outsourced consultants. I thrive on working under pressure, working with good people and developing their strengths further to help them acheive their goals. Specialties: Outsourced Resource and Financial Planning, Customer Excellence, Julie Starr Coaching styles and working with low level areas to motivate
...See MoreWork Experience
Client Delivery Manager
Contact Centre Specialist
Outsourcing and Offshoring Consulting
Michael Rawlings's Professional Milestones
- Contact Centre Consultant (2009-11-01~2010-08-01): Provided tailored customized solutions to clients, ensuring their satisfaction and loyalty.
- Contact Centre Specialist (2010-08-01~): Provided exceptional technical support, resolving customer issues promptly and effectively.
Skill
Outsourcing
Team Management
Coaching
Operations Management
Performance Management
Customer Experience
Microsoft Office
Call Center
Customer Service
Contact Centre
Strategic Planning
Change Management
Customer Relations
Process Improvement
Telemarketing
Account Management
Employee Engagement
B2b
Administration
Planning
Problem Solving
People Management
Inbound
Telecommunications
New Business Development
Sla
Team Leadership
Team Building
Analysis
Business Analysis
Mentoring
Customer Satisfaction
Service Delivery
Selling
Certification
Colleagues
Julie McCann
Group Business Development Director
Ginette Jarman
pa to ceo at the listening company
James Wetton
Sales Director
Elana Berowsky
team manager at the listening company
Richard Henry
business development manager the listening company
Other Named Michael Rawlings
Frequently asked questions
We found 2 Michael Rawlings's email addresses
We found 1 Michael Rawlings's phone numbers
Michael Rawlings works for The Listening Company
Michael Rawlings's role in The Listening Company is Contact Centre Specialist
Michael Rawlings works in the industry of Outsourcing and Offshoring Consulting
Michael Rawlings's colleagues are Julie McCann,Ginette Jarman,James Wetton
Michael Rawlings's latest job experience is Contact Centre Specialist at The Listening Company
