Michael Wolters, MBA

Contact me at: [email protected] Expertise as information technology customer service, operations, education, hiring, technical, recruiting, and sales support. Implementing soho and enterprise level software applications on both windows and mac operating systems, as well as in cloud hosted applications. Previous technical experience includes minor scripting in SQL. My primary strength in IT service is in training, coaching, and supervising customer service. Philosophy: I believe in providing a service to my clients that is honest, direct, and professional. My philosophy developed while in the technical support industry, is simply to provide the best SERVICE. My focus is to provide a superior level of service by listening and consulting my clients. If my clients are happy, then I am happy. This background has allowed me to understand the needs of our office and its clients. My recruiting experience includes the placement of technical candidates with leading hospitals, physician practices, and health plans. I have also provided a level of service and consultation that is rarely matched, as I focused on building long-term relationships with both internal and external customers. In addition, I have: * Trained 400+ professional analysts, managers, end users, and administrators on technical products. * Negotiated a 40% reduction in annual telecommunications expenses. * Provided access control for 1000+ end user customers across the Americas. Testimonial: “Michael not only takes the time to find out our needs, but also consults us on the process. He is very thorough, precise, and professional. We have found his services to be invaluable.” Specialties: My technical background is in energy, healthcare, recruiting, and information services. I have a Bachelor of Science from Oklahoma State University, a Master in Business Administration, and over 15 years customer service, computing, applications, training, and supervisor experience in energy, engineering, education, healthcare, recruiting, and paint industries.