Michelle Cambridge

Solutions-driven and collaborative Operations Director and Trainer with extensive experience applying people, organizational, and client management skills to drive and sustain business growth for expanding enterprises. Offering expertise improving customer experiences via staff training, supervision, operations leadership, and awarding-winning client account management practices. Earned a distinction as an effective problem solver, creative communicator, and diligent administrator.CAREER ACCOMPLISHMENTS• Managed large client relationships (over 14,500 sites) continually exceeding client expectations• Managed post-implementation, highly functioning escalated Technical Support team• Managed multiple clients and projects/tasks simultaneously• Consistently received high ratings per client surveys around service and partnership• Continually recognized for top performance • Fostered a culture of collaboration, innovation, simplification, and operational excellence• Implemented continuous improvement and alternative approaches/strategies ensuring improved efficiency, increased productivity, and overall client satisfaction• Building powerful, efficient, and highly successful teams• Part of the NCR “Client Team of the Year” multiple years