Miguel Escobar

I am experienced in building, leading, and running a global team that cares deeply about the success of its customers, with a genuine interest in the happiness, well-being, and success of everyone on the team.I am also experienced in collaborating with peers and forming agreement across multi functional teams to identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.An important skill that I have acquired while working with banking technology is to explain technical problems succinctly and clearly, coupled with strong analytical skills.I am also confident, and exacting writer and speaker, which means having the ability to communicate my vision and road-map effectively to a wide variety of stakeholders.I am passionate about putting the customer at the center of everything I do. This entails working with regional management teams to forecast, hire, retain individuals who have share the same passion.Additional attributes include developing relationships, being project driven and being fluent in Spanish.My experience in banking spans across18 years. Over this time frame I have had the privilege to work with 2 very important banks, one being a domestic bank (CIBC), and the other an international bank (HSBC). This has allowed me to gain valuable perspective, from a domestic and international point of view in this industry, and have held various positions.At CIBC, I held the following positions:- Credit Counsellor- Operations Assistant- Financial Service AssociateAt HSBC, I have held the following positions: - Sr. Tech Support Agent - Assistant Manager - Global Trainer - Service ManagerCurrently, I hold the position of Service Manager, in which I manage 26 service associates.Education & Training: - Team Management Essential - AML and Sanctions training - Coaching for Success - Licensed Investment Representative - Residential Mortgage Lender Certificate - Conduct and Practices Handbook Certificate - Canadian Securities Certificate - Financial Service Associate Training - "Client First" Workshop - Diploma in Accounting Management, DOUGLAS COLLEGE - Achieving Extraordinary Customer Relations Skills & StrategiesPersonalOn a personal note, I enjoy travelling, family time, working out, and being involved in religious activities.I strongly believe in living a well balanced life.