Resolution Specialist@ UnitedHealth Group
Fort Lauderdale, Florida, United States
Mikeysha Reed
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FlashIntel GPTMikeysha Reed is a resourceful Call Center Representative with 11.7 years of experience. She possesses skills in customer service, computers, empowerment, organization, and memorization. Based in Fort Lauderdale, Florida, Mikeysha consistently meets and exceeds productivity goals. She maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase member loyalty. Mikeysha is known for providing accurate and accurate information to address customer service inquiries, troubleshoot issues, build prior authorizations, claims, and verify eligibility and benefits. She also directs inbound calls in phone queues to improve customer satisfaction.
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About
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase member loyalty. * Address customer service inquires in a timely and accurate fashion. * Give accurate and appropriate information to answer questions, troubleshoot issues, build prior authorizations, build claims and verify eligibility and benefits. * Properly direct inbound calls in phone queues to improve call flow * Work with upper management to ensure appropriate changes were made to improve customer satisfaction
...See MoreWork Experience
Resolution Specialist
Hospitals and Health Care
Mikeysha Reed's Professional Milestones
- Resolution Specialist (2018-04-01~): Implemented efficient solutions to streamline operations and improve productivity.
- Sales Associate And Cashier (2012-09-01~2013-02-01): Achieved record-breaking sales numbers by implementing effective team management and streamlining cash handling processes.
Skill
Customer Service
Computers
Empowerment
Organization
Memorization
Learn New Software Quickly
Quick Thinker
Microsoft Office
Microsoft Excel
Microsoft Word
Creative Problem Solving
Certification
Colleagues
Deepak Haribabu
sr manager agile delivery agile practitioner-3 release train engineer certified safe rte advanced scrum master agilist popm product owner product manager six sigma green belt and less
Klemerson Souza
product owner coordenador de inovação clínica e saúde digital
Abbs Able
CEO & Owner at UnitedHealth Group
dheeraj diwanji
Senior Business Systems Analyst | Delivery Lead | Product Owner | Development Operations Engineer | Quality Engineer
Thandaza Malinga
Owner
Other Named Mikeysha Reed
Frequently asked questions
We found 7 Mikeysha Reed's email addresses
We found 1 Mikeysha Reed's phone numbers
Mikeysha Reed's social media include: Linkedin,
Mikeysha Reed works for UnitedHealth Group
Mikeysha Reed's role in UnitedHealth Group is Resolution Specialist
Mikeysha Reed works in the industry of Hospitals and Health Care
Mikeysha Reed's colleagues are Deepak Haribabu,Klemerson Souza,Abbs Able
Mikeysha Reed's latest job experience is Resolution Specialist at UnitedHealth Group
