Mohamed Elkadi

Extensive call center, customer service management experience for major BPO organizations. Possess strong team leadership,coaching ,and motivational skills. Technologically savvy with extensive experience working with various systems. Well rounded consultative coaching management style and extensive interviewing and hiring experience. Can establish performance goals to exceed efficiency levels, quality assurance standards, sales targets and multiple service levels. I am seeking a challenging career in the project management field or the BPO industry where I can share my off-shoring experience, technical support and customer care skills, along with my telemarketing, upselling and sales background to manage a front or second line teams of a skillful employees to maintain quality, provide customer satisfaction and to meet performance indicators in a professional, dynamic workplace.