Morag Wardrop

I am a friendly, resilient, adaptable individual who can engage at all levels. I am enthusiastic and convey energy and am polite with a good sense of humour. I am able to work independently in busy environments and I also work well within a team. I see myself on a continual learning journey. I have a detailed knowledge of HM Revenue & Customs processes and procedures. I have excellent customer service skills. Assisting with customer enquiries, both face to face and over the telephone. I handle complaints effectively as I am sensitive to customer needs. I take time to listen to what others have to say. I am proactive and positive, using analysis and thorough research to achieve successful outcomes pay attention to detail and follow through, prioritising personal and team workloads. I interpret information involving numbers, carry out calculations, interpreting the results and presenting findings. I cope well under pressure ,meeting set targets and deadlines and whilst organising workload. Following a varied and successful career within the public sector for 32 years the opportunity has now arisen to allow me to embrace new challenges and opportunities within a new career environment. I am available to discuss new opportunities, please contact me directly at [email protected]