Senior Manager VAS (Digital & Traditional) | Partnerships | Devices | Local A2P@ Zong CMPak Ltd
Lahore, Punjab, Pakistan
Muhammad Awais
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Virtual University of Pakistan
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Tell me more about Muhammad Awais?
FlashIntel GPTMuhammad Awais is a highly experienced professional with 19.1 years of work experience in call centers, telecommunications, team management, quality assurance, and CRM. He is currently working as a "VAS Segment Specialist" in the Consumer & Digital Products Team at Telenor Pakistan Pvt. Ltd. Muhammad is a certified COPC Implementation Leader and has expertise in data analysis, planning, and execution. He is skilled in generating training modules, streamlining operations, increasing efficiency, and improving overall service and quality. Muhammad has a strong background in product development, management, and customer life cycle.
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About
Around 13 years of experience in Marketing Segments, Service Enablement, Customer Services, Back end Support, Analytics & Process Development, Training & Development, Recruitment & Sourcing in Telecom sector. Currently working as “ VAS Segment Specialist” in Consumer & Digital Products Team(Telenor Pakistan Pvt. Ltd.) I am certified COPC Implementation Leader, Train The Trainer, Six Sigma, & Biometric Solution. Excellent knowledge and working experience in results analysis, planning & execution. Expert at gathering TNAs, designing, developing and delivering of training modules, streamlining operations, increasing efficiency and improving overall service & quality. I have proficiency in product development & management, customer life cycle, business acumen, analyzing, re-engineering and standardizing processes & Identifying training need analysis
...See MoreWork Experience
Senior Manager VAS (Digital & Traditional) | Partnerships | Devices | Local A2P
Telecommunications
Muhammad Awais's Professional Milestones
- Customer Relations Officer | Product And Platforms (2005-03-01~2006-10-01): Building strong customer relationships through strategic product and platform integration, enhancing customer satisfaction and loyalty.
- Customer Relations Officer In Contact Center And Product And Platforms (2005-03-01~2006-10-01): Developed and implemented strategic communication plans to enhance customer satisfaction across contact center and product platforms.
Education
Skill
Call Centers
Telecommunications
Team Management
Quality Assurance
Crm
Gsm
Customer Satisfaction
Leadership
Team Leadership
Training
Time Management
Teamwork
Project Planning
Networking
Customer Experience
Copc Registered Coordinator
Customer Relationship Management
Contact Centers
Certification
Colleagues
Muhammad jahanzaib
Cluster Owner
Naveed Ahmed
Business Person, Owner of Mr. Pizza Pakistan, Import Export, CEO, Business Advisor of Many Multi National Companies, Visa Expert, Consultant of Property
Ibrahim khalil
Cluster Owner
Shahroz Karim
Franchise Owner
Umair Hafeez Bhatti
Cluster Owner
Other Named Muhammad Awais
Frequently asked questions
We found 3 Muhammad Awais's email addresses
Muhammad Awais works for Zong CMPak Ltd
Muhammad Awais's role in Zong CMPak Ltd is Senior Manager VAS (Digital & Traditional) | Partnerships | Devices | Local A2P
Muhammad Awais works in the industry of Telecommunications
Muhammad Awais's colleagues are Muhammad jahanzaib,Naveed Ahmed,Ibrahim khalil
Muhammad Awais's latest job experience is Senior Manager VAS (Digital & Traditional) | Partnerships | Devices | Local A2P at Zong CMPak Ltd
Muhammad Awais's latest education in Virtual University of Pakistan
