Murahari Reddy

Executive with close to 20 years of technology and leadership experience in reputed IT organizations. Expertise in cross geographic and cross functional customer support service delivery operations management, Channel/OEM management and organization development. Expertise on Systems, Storage Hardware and Software, Networking Technology Management and database infrastructure. I am a professional with extensive experience in building global customer support service delivery operations, managing global IT partners/vendors. Have the expertise in managing cross functional and working experience in matrix organizations to deliver excellent results. I have been driving the operational efficiency improvement in Global platinum support delivery operations by focusing on automation tools for standard work, simplifying and standardizing processes, identifying the skills and developing them in to SMEs and Knowledge Management Programs. I have successfully built large scale Remote Technical Support Organizations for both hardware and Software support delivery operations in India for Global Customer Support. I have also developed and led these start up operations to achieve performance excellence. Competency: > People Management, Building and Developing successful teams. > Coaching and mentoring Managers and individual contributors. > Understanding of the business operations to drive the team successfully. > Managing Global Customer Support Service Delivery > Designing and implementing Service Automation > Cost Improvement and BCP plans for Global operations. > Identifying the top talent, developing and retaining them > Identifying the opportunities for efficiency improvement > Identifying and sponsoring projects and programs for continuous improvement. > Operational Excellence and productivity of the teams > Customer Service & Management (Account Management) > ITSM (ISO20000) & ITIL-V3 foundation Certified