Consultant@ Infosys Limited
Pune, Mumbai / Navi Mumbai / Thane
NIKHIL NAGWEKAR
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University of Mumbai
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FlashIntel GPTNIKHIL NAGWEKAR is a highly experienced Technical Consultant, Team Lead, and Implementation and Maintenance professional with over 12 years of experience in Unified Communication & Contact Contact Center Technology. He has extensive hands-on experience with Genesys Pure Cloud, Avaya Aura, Unify Openscape, Mitel, NICE Engage, and Verint WFO. NIKHIL has successfully led a larger support team and a single point of contact for client escalation. He has also led end-to-end operations, process, stakeholder and customer management, project management, and IT infrastructure-management. NIKHIL NAGWEKAR has worked at Infosys Limited,
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About
In my reputed Carrier of over 12 years, I have acquired hallmarked experience of Techical Consultant, Team Lead, Implementation and Maintenance for Unified Communication & Contact Contact Center Technology. Over the years, I gain extensive hands on experience on Genesys pure Cloud, Avaya Aura, Unify Openscape, Mitel, NICE Engage, Verint WFO. Experience in leading a larger support team for Contact Center and a single point of contact for client escalation. I have been leading end-to-end operations, process, people, stakeholder and customer management, Project management, IT infra-Management to continuous improvement in metrics & SLA & developing business continuity plans service standards for business excellence.
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Consultant
Consultant
IT Services and IT Consulting
NIKHIL NAGWEKAR's Professional Milestones
- Senior Associate Consultant (2015-04-01~2019-07-01): Contributed to strategic initiatives, optimizing performance and driving business growth for clients.
- Telecom Engineer (2011-03-01~2012-11-01): Developed cutting-edge telecom solutions, enhancing user experience and driving revenue growth.
Education
Telecommunications Engineering
2006-2010Skill
Avaya
Telecommunications
Networking
Voice Over Ip
Certification
Colleagues
Amol Kulkarni
Product Manager | Agile Project Manager | Certified SAFe Scrum Master | Certified Scrum Product Owner
Anand Chaturvedi
Product Owner
Monica Mercylin
Business Analyst | Product Owner
Akshay Nimbalkar
product owner i safe 6 0 certified popm i psm i
Sumana Raghavaraju Teja
Agile Transformation Specialist | Digital Product Owner | Senior Business Analyst
Other Named NIKHIL NAGWEKAR
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NIKHIL NAGWEKAR works for Infosys Limited
NIKHIL NAGWEKAR's role in Infosys Limited is Consultant
NIKHIL NAGWEKAR works in the industry of IT Services and IT Consulting
NIKHIL NAGWEKAR's colleagues are Amol Kulkarni,Anand Chaturvedi,Monica Mercylin
NIKHIL NAGWEKAR's latest job experience is Consultant at Infosys Limited
NIKHIL NAGWEKAR's latest education in University of Mumbai
