Nadiya Anumanthan

As the Head of Customer Experience at Pacchy LLC, I lead a team of professionals who are passionate about delivering exceptional service and value to our customers across various e-commerce platforms and industries. I have 11+ years of experience in customer success, account management, and operations, with a focus on customer retention, loyalty, and satisfaction.My core competencies include customer relationship management (CRM), voice of customer (VoC), process improvement, and data analysis. I have successfully implemented best practices and strategies to enhance customer engagement, feedback, and advocacy. I have also leveraged my domain expertise in e-commerce, marketplace, and UAE free zones to create customized solutions and partnerships for our clients. My mission is to empower our customers and help them achieve their goals.