Nancy E. Edman

Exceptional Customer Service Skills gained through over 30 successful years in the retail, restaurant, and natural foods industry. Extensive knowledge of vitamins, supplements, superfoods and raw foods, all organic healthfood products, organic facialcare and bodycare, homeopathy, aromatherapy, ayurveda, and flower essences. Complete knowledge of running a 20.000sq ft retail store, including start-up, relocation of business, store presence, merchandising, remerchandising/resets of entire 2000sq ft departments, staff management and delegation, optimal customer service, and a professional, positive attitude. Broad Spectrum Retail and Restaurant Management including years of customer service, hospitality and consultation. Full Restaurant/Bar experience, from start to finish, bussing tables to Management, front of the house and back. Management of staff of up to 30, with scheduling, payroll, hiring, training (and termination when applicable) delegating, motivating and educating. Organization and processing of P&L, General Ledgers, cost analysis, regulation of Margin %s and proficiency in Excel, Microsoft Office, POS, Telson, Scan Genius, SMS, and iPhone/iPad applications. "Choose a job you love, and you will never have to work a day in your life". ~Confucius