Nancy Perez

Bilingual Spanish, self-directed, business professional with over 10 years * experience with order management, mail distribution, sales support and customer service within a call center environment. Primary contact for inbound and outbound order status between Ontario, CA cross functional departments and Tijuana, Mexico management team. Expertise in various operating systems, with strong attention to detail and excellent project management skills. Strong record of achievement in diverse positions due to diligence, drive, strong work ethic, and creativity. Adept at quickly learning and applying new concepts, technologies, processes and procedures. Excellent communication and interpersonal skills with the ability to make effective decisions to help reduce operating cost, streamline communication, and maintain consistent work flow. Recognized for going above and beyond primary responsibilities in effort to meet company goals and provide world class customer service.