Nancy Souder

Credit Union Card Center (1986 to November 2014) Senior Services Consultant Client responsibilities for over 100 credit unions including managing communications and business relationships regarding their credit and debit/ATM card programs. Performed training sessions and individual training as requested along with the sale and coordination of card product enhancements in meeting with clients. Developed strategies and account plans to increase client market share and achieve product objectives. • A high level of agreement renewals due to strong client relationships • Reviewed clients card performance and product settings for increased profitability Director of Credit Union Services Director of credit union services with 32 staff overseeing operational, marketing, and sales duties. Operational duties included providing credit union administrative and processing support services utilizing First Data Resources (FDR). • Assisted in the growth of the card program by increasing the number of clients • Produced operation bulletin for clients • Promoted product enhancements Product Manager Provided administrative and processing services for credit unions including direct support and guidance to operation manager and field service consultant. Directly responsible for client satisfaction, new product implementation, sales, and coordination of the annual users meeting. • Acquired the Visa and MasterCard Associate member licensing • Coordinated the card program migration from Bank One to First Data