Natalia Centeno
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FlashIntel GPTNatalia Centeno is an experienced professional with 18.6 years of work experience in call centers, contact centers, team leadership, team management, and coaching. Based in Argentina, she is skilled in ensuring high levels of customer satisfaction and ensuring quality control. Natalia has a strong background in ISO and COPC standards and is proficient in using methodologies such as strategy, training, and implementing new processes to improve performance and reduce costs. She is also proficient in metrics and has a track record of achieving high levels of satisfaction and achieving cost reduction.
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About
Supervisora a cargo de liderar, motivar, coordinar, controlar y desarrollar equipos de trabajo con altos niveles de satisfacción de clientes, eficiencia y control de calidad con certificación en normas de calidad ISO y COPC. Aplicación de métodos - estrategias - pautas de trabajo para la mejora continua y control de los procesos. Control avaya supervisor, monitoreo y coaching Implementación de nuevos procesos, para asegurar niveles de satisfacción elevados y disminución de costos. Gestión de métricas para medir los resultados de los equipos. Participacion en cursos y capacitaciones para la formacion continua en un plan de desarrollo constante.
...See MoreWork Experience
Supervisor
Supervisor | Senior Technical Officer
Supervisor
Outsourcing and Offshoring Consulting
Natalia Centeno's Professional Milestones
- Supervisor (2017-11-01~): Implementing effective strategies to improve supervisory performance and foster a culture of excellence.
- Supervisora (2005-03-01~2015-05-01): Successfully led team members to achieve exceptional results, achieving high team productivity and customer satisfaction.
Skill
Call Centers
Contact Centers
Team Leadership
Team Management
Coaching
Mejora Continua
Liderazgo
Normas Iso
Cambio Organizacional
Entrenamiento
Mejora De Procesos
Centro De Llamadas
Liderazgo De Equipos
Telecomunicaciones
Centros De Contacto
Estrategia Empresarial
Customer Service
Team Building
Business Strategy
Certification
Colleagues
Fernando Damian Barone
team manager umm splatam google ads en atento argentina
Vanesa Scher
back office manager at atento en argentina
Carolina Cabral
Community Manager
Hernán Furfaro
regional it service operation manager: cloud servers & database
Silvana Moreira
Journalist, community manager and editor.
Other Named Natalia Centeno
Frequently asked questions
We found 3 Natalia Centeno's email addresses
We found 1 Natalia Centeno's phone numbers
Natalia Centeno's social media include: Linkedin,
Natalia Centeno works for Atento en Argentina
Natalia Centeno's role in Atento en Argentina is Supervisor
Natalia Centeno works in the industry of Outsourcing and Offshoring Consulting
Natalia Centeno's colleagues are Fernando Damian Barone,Vanesa Scher,Carolina Cabral
Natalia Centeno's latest job experience is Supervisor at Atento en Argentina
