Natassia Shroff

Performance-driven leader with proven experience in world class hospitality and property management. Highly motivated professional with extensive experience in cultivating guest relationships, developing and executing winning sales strategies to execute top-level objectives. Recognized for strong guest focus, sales expertise, and ability to leverage core strengths to increase profits. Diligently maintain solid guest relationships through high performance teams driven by satisfaction, maximized room revenues, and return visits. A self-motivated individual with a positive approach and the ability to lead and motivate others whilst delivering effective business results.Extensive experience of working in a face to face customer service environment.Can prioritize and handle multiple tasks while meeting established deadlines.Able to take responsibility in emergency situations.Courteous and always focused on providing a consistently high standard of customer service.Maintaining correct staffing levels in line with busy periods and holiday leave.Providing reports as required for senior hotel management.