Product Manager@ Fiserv
Sao Paulo, Sao Paulo, Brazil
Nathalia Malachias Ramos
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FlashIntel GPTNathalia Malachias Ramos is a highly skilled professional with 12.6 years of experience in SQL, CSS, web services, Java, and HTML. Based in Sao Paulo, Brazil, she holds a degree in Informatics and a postgraduate degree in People Management. Nathalia has expertise in integrating e-commerce and TEF systems, as well as customizing systems and managing support processes for web applications. She has a strong background in gerection, complaint, and complaint resolution, as well as managing and resolving incidents and requests. Nathalia is known for her proficiency in software testing methodologies and is known for her ability to deliver exceptional customer service.
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About
Graduada em Informática, pós-graduada em Gestão de Pessoas. Meu principal foco é suportar clientes em integrações de pagamentos (E-commerce e TEF). Com experiência em customização de sistemas e administração de processos de suporte para aplicações web, adquiri conhecimentos em como gerenciar e resolver incidentes e solicitações, planejamento e acompanhamento de manutenções, requisitos e testes de softwares, gestão de equipe de suporte e satisfação de clientes. Habilidades Profissionais: Suporte e Integração de meios de pagamento E-commerce | Gestão de Equipe | Adquirência e SubAdquirencia | Treinamentos | Documentação e Base de Conhecimento | Gerenciamento de Incidentes e Requisições | Qualidade de software | Testes Funcionais de Software | Metodologias Ágeis | Melhoria Contínua | Atendimento de Clientes | Customer Success.
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Product Manager
IT Services and IT Consulting
Nathalia Malachias Ramos's Professional Milestones
- Analista Suporte E Integração E-commerce (2012-12-01~2018-04-01): Implementing efficient and seamless integration systems to streamline the data management and analysis process.
- Analista Suporte E Integraã Ã O E-commerce (2012-12-01~2018-04-01): Improving online shopping experience through data analytics and robust solutions.
Education
Skill
Sql
Css
Web Services
Java
Html
E Commerce
Xml
Php
C#
E Payments
Web Analytics
Google Analytics
Web 2.0
Manual Testing
Test Cases
Regression Testing
Test Automation
Certification
Colleagues
Mahima Thakur
Business Analyst | Product Owner | Product Manager | Agile Project Management Office | Agile
Varsha Goyal
product owner pre-sales business analysis payment domain expert business consultant payment expert
Pedro Neckel
Product Owner
Munish Sachdeva
Team Lead Product Owner
Ahmad Alsmadi
Owner
Other Named Nathalia Malachias Ramos
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Nathalia Malachias Ramos works for Fiserv
Nathalia Malachias Ramos's role in Fiserv is Product Manager
Nathalia Malachias Ramos works in the industry of IT Services and IT Consulting
Nathalia Malachias Ramos's colleagues are Mahima Thakur,Varsha Goyal,Pedro Neckel
Nathalia Malachias Ramos's latest job experience is Product Manager at Fiserv
Nathalia Malachias Ramos's latest education in Cursos PM3
