Operations Manager | IT Services@ Infosys BPM
Calcutta, West Bengal, India
Neha Parveen
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Sikkim Manipal University - Distance Education
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FlashIntel GPTNeha Parveen is an experienced Assistant Manager with 15.6 years of work experience in the outsourcing/offshoring industry. She is skilled in customer relationship management, service delivery, performance management, and change management. Neha has worked at Infosys BPM, TaskUs, Teleperformance, Fusion BPO Services, and GE. She has a strong background in customer satisfaction and direct client interaction. Neha is fluent in Hindi, English, and Bengali. She is currently based in Kolkata, India.
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About
Experienced Assistant Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Relationship Management (CRM), Service Delivery, Performance Management, Customer Satisfaction and Change Management. Fluent in Hindi, English and Bengali.
Work Experience
Operations Manager | IT Services
IT Services and IT Consulting
Neha Parveen's Professional Milestones
- Assistant Manager - Operations (2008-04-01~2018-06-01): Streamlined operational processes to improve efficiency and improve overall performance.
- Lead Case Manager (2018-06-01~2019-09-01): Successfully responded to complex cases, overcoming critical challenges and enhancing client satisfaction.
Education
Skill
Customer Satisfaction
Direct Client Interaction
Attrition
Conflict Management
Talent Management
Increasing Productivity
Knowledge Sharing
Service Delivery
Bpo
Telemarketing
Increase Productivity
Call Centers
Crm
Performance Management
Outsourcing
Recruiting
Team Management
Vendor Management
Transition Management
Time Management
Microsoft Office
Management
Customer Service
Leadership
Training
Team Building
Team Leadership
Feedback And Reporting
Certification
Colleagues
Kalyan Dinesh
Experienced Business Analyst | Certified Product Owner | Agile character, Business Process enthusiast and Risk-Centric mindset
Bharat Phulari
senior bi project manager | product owner
Bhalchandra Joshi
business analyst product owner - payments insurance
Nandhakumar Sekar
Senior Business Analyst | Product Owner | Customer Service Manager | Insurance & Banking | Digital Transformation Services
Anmol Kaur
Owner
Other Named Neha Parveen
Frequently asked questions
We found 3 Neha Parveen's email addresses
Neha Parveen's social media include: Linkedin,
Neha Parveen works for Infosys BPM
Neha Parveen's role in Infosys BPM is Operations Manager | IT Services
Neha Parveen works in the industry of IT Services and IT Consulting
Neha Parveen's colleagues are Kalyan Dinesh,Bharat Phulari,Bhalchandra Joshi
Neha Parveen's latest job experience is Operations Manager | IT Services at Infosys BPM
Neha Parveen's latest education in Sikkim Manipal University - Distance Education
