process lead at concentrix@ Concentrix
Lozenets, Sofia City, Bulgaria
Nelly Chatalova
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Sofia University St. Kliment Ohridski
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FlashIntel GPTNelly Chatalova is an experienced Process Lead with almost 30 years of work experience in the outsourcing/offshoring industry. She has a strong background in customer relationship management, contact centers, administrative management, quality control, and business process improvement. Nelly has worked at Concentrix in the United States as a Process Lead and Flg Process & Quality Mentor, as well as at IBM in various roles such as Business Continuity Specialist, Back-office Super User, and Customer Service Representative. She holds a Master's degree in French Language and Literature from Sofia University St. Kliment Ohridski.
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About
Experienced Process Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Relationship Management (CRM), Contact Centers, Administrative Management, Quality Control, and Business Process Improvement. Strong operations professional with a Master's degree focused in French Language and Literature from Sofia University St. Kliment Ohridski.
Work Experience
process lead at concentrix
Process And Quality Mentor
IT Services and IT Consulting
Nelly Chatalova's Professional Milestones
- process lead at concentrix (2016-06-01~): Streamlined processes, increasing efficiency and productivity for the entire organization.
- Process And Quality Mentor (2015-03-01~2016-05-01): Guided students towards successful process and quality projects, fostering a high-performing and positive work environment.
Education
French Language And Literature
1987-1992Certification
Colleagues
Michael Victor E.
Senior Team Leader | Founder | Team Accountability And Strategic Performance Management | 10+ Years In BPO Excellence | Business Owner
Girija Rani Medapati
Health Care Claims Processor
Michelle Aclan
Business Owner
Marie Cris Briones
Business Owner
Sanjeev Panda
Process Owner | Project Delivery Management | Business Analysis | Operation Management | CXL Business Planner
Other Named Nelly Chatalova
Frequently asked questions
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Nelly Chatalova's social media include: Linkedin,
Nelly Chatalova works for Concentrix
Nelly Chatalova's role in Concentrix is process lead at concentrix
Nelly Chatalova works in the industry of IT Services and IT Consulting
Nelly Chatalova's colleagues are Michael Victor E.,Girija Rani Medapati,Michelle Aclan
Nelly Chatalova's latest job experience is process lead at concentrix at Concentrix
Nelly Chatalova's latest education in Sofia University St. Kliment Ohridski
