Nelsi Villalon

Highly motivated, hardworking and experienced Relationship Support Manager in Corporate & Commercial Banking.. For over 4 years, I have worked as part of the Relationship Management team at NatWest. I have supported a team of Relationship Managers with day to day operational account queries from tasks such as balance queries to more complex Mandate, Know Your Customer and Digital Positioning. I have also aided Relationship Managers in service review meetings face to face. I am at the front of my business and the first point of contact to our customers. My portfolio of customers know that they can rely on me to get things done and have excellent comunicación along the way. Previously, I have eight years experience in Branches based in Devon & Bristol. I have gained experience in face to face customer service and banking. I am very passionate about good customer service and delivering the kind of service I would like to receive myself.