Account Specialist@ JPMorgan Chase & Co.
Thane, Maharashtra, India
Nelson D'souza
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University of Mumbai
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FlashIntel GPTNelson D'souza is an experienced professional with 8 years of work experience in the outsourcing/offshoring industry. He is skilled in customer service, sales, collection, and market research. Currently, he is working as an Operations Manager, focusing on process improvement, creating new SOPs, and modifying existing ones. Nelson is a challenging role to gain skills and gain experience. He has worked in various roles, including Operations Manager and Business Process Expert. Nelson has a strong background in IT services and consulting, and has worked with companies like Hyperport Logistics Solution Pvt. Ltd. and Allied Digital Services Limited.
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About
Experienced professional with a demonstrated history of working in the outsourcing/offshoring industry for 7+ years. Skilled in Customer Service, Sales, Collection and Market Research. Currently, working as an Operations Manager and tasked with process improvement, creating new SOP and modifying the existing ones to further streamline the process, part-time hiring to meet the required head count for the process, handling escalations and client calls. A very challenging role to step into with a plethora of skills to garner.
...See MoreWork Experience
Account Specialist
Financial Services
Nelson D'souza's Professional Milestones
- Senior Customer Service Advisor (2019-01-01~): Provided exceptional customer support, ensuring seamless transitions and maximizing customer satisfaction.
- Help Desk Analyst (2021-01-01~2021-08-01): Provided exceptional technical support to customers, resolving their concerns promptly and boosting customer satisfaction.
Education
Information Technology
2012-2015Certification
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Nelson D'souza works for JPMorgan Chase & Co.
Nelson D'souza's role in JPMorgan Chase & Co. is Account Specialist
Nelson D'souza works in the industry of Financial Services
Nelson D'souza's colleagues are Mackenzie Yonce,Deepa Garlapati,donna donna
Nelson D'souza's latest job experience is Account Specialist at JPMorgan Chase & Co.
Nelson D'souza's latest education in University of Mumbai
