senior manager customer success at validity inc @ Validity Inc.
Sydney, New South Wales, Australia
Nhan Tran
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Western Sydney University
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FlashIntel GPTNhan Tran is a highly experienced Customer Success leader with 17.6 years of work experience. Based in Sydney, Australia, he is responsible for building and managing high-performance Customer Success Manager (CSM) teams to help APAC clients achieve their business goals. Nhan's expertise lies in email deliverability and CRM data management, and he believes in the technical, collaborative, and growth mindset to help clients achieve their business goals. With a strong technical, collaborative, and growth mindset, Nhan is skilled in teamwork and mentoring performance management.
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As the Customer Success leader here in APAC, I’m responsible for our customer satisfaction and retention. My focus is to build, develop and manage a high-performance Customer Success Manager (CSM) team to work directly with our APAC clients, use our strong expertise in email deliverability and CRM data management to help our clients achieving their business goals. I believe that my technical, collaborative & growth mindset with high commitment can help me in making this happen. Teamwork makes the dream work! Competencies: + Hiring and Leading High performance CSM team + Customer Satisfaction and Retention + Enterprise Software | SaaS + CRM | Salesforce.com + Email deliverability + Thought Leadership + Customer Advocacy + Technical, collaborative & growth Mindset + Coaching and Mentoring + Performance Management
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senior manager customer success at validity inc
Software Development
Nhan Tran's Professional Milestones
- Business Analyst (2010-10-01~2012-11-01): Developed customized data flow forecasting strategies to optimize business performance and drive strategic decision-making.
- Software Engineer (2006-04-01~2010-10-01): Designing and implementing cutting-edge software solutions, revolutionizing the industry's technological capabilities.
Education
Skill
Business Analysis
Certification
Colleagues
Jeff Hassemer
Chief Marketing Officer | Visionary Leader | Growth Expert
Mark Briggs
Chairman | Chief Executive Officer
Geoff Charron
Chief Technology Officer
Anthony Slavinsky
Vice President Information Technology
Anthony Slavinsky
Vice President Information Technology
Other Named Nhan Tran
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Nhan Tran works for Validity Inc.
Nhan Tran's role in Validity Inc. is senior manager customer success at validity inc
Nhan Tran works in the industry of Software Development
Nhan Tran's colleagues are Jeff Hassemer,Mark Briggs,Geoff Charron
Nhan Tran's latest job experience is senior manager customer success at validity inc at Validity Inc.
Nhan Tran's latest education in Western Sydney University
