seasoned global service success director leader problem solver and trusted advisor @ Trellix
Brighton, Brighton And Hove, United Kingdom
Nick Smith
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FlashIntel GPTNick Smith is a dedicated and highly motivated Director with 26 years of experience in service management. He has a proven track record of providing world-class customer service and project delivery. Nick has led high-caliber service management teams across various regions, ensuring effective cost control. He specializes in ITIL Foundation v3 certification and driving service improvement. Nick has worked for reputable companies such as BT Group, Bt For Financial Services, SITA, AT&T, and BT Group. He is currently based in Brighton And Hove, United Kingdom.
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About
A dedicated, highly motivated customer and business focused Director, with a proven track record of providing world class customer service and project delivery. Leading high caliber service management teams across UK, Europe,Asia and US, whilst ensuring effective cost control. Specialties: Service Management and project delivery- ITIL Foundation v3 Qualified, People Management Across Multiple Regions Driving Service Improvement and delivering cost transformation programs
Work Experience
seasoned global service success director leader problem solver and trusted advisor
Computer and Network Security
Nick Smith's Professional Milestones
- Customer Operations Manager (1998-12-01~2001-01-01): Streamlined client processes, achieving more automated and efficient systems for increased customer satisfaction.
- Client Service Director (2012-10-01~): Implementing proactive strategies to enhance client satisfaction and retention through effective service strategies.
Skill
Service Management
Certification
Colleagues
Drew Killpack, PMP
software development manager | 10+ yrs management | pmp certified project manager | product owner & scrum master
Bryan Palma
Chief Executive Officer
Felicia Trammell
Chief Executive Assistant To The Officer
Dominique McLeod Dunbar
Owner | Tech Sales Leader
Meggin Holcomb
senior product owner at trellix
Other Named Nick Smith
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Nick Smith works for Trellix
Nick Smith's role in Trellix is seasoned global service success director leader problem solver and trusted advisor
Nick Smith works in the industry of Computer and Network Security
Nick Smith's colleagues are Drew Killpack, PMP,Bryan Palma,Felicia Trammell
Nick Smith's latest job experience is seasoned global service success director leader problem solver and trusted advisor at Trellix
