Director@ NJT SOLUTIONS LIMITED
Stratford-upon-Avon, England, United Kingdom
Nick Tree
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FlashIntel GPTNick Tree is a highly experienced senior Customer Service, Customer Experience, and Contact Centre professional with over 35 years of experience. He has worked with well-known companies in various industry sectors and is known for his expertise in leadership, change and transformation programs, and customer experience. Nick is an influential leader who excels in driving change and promoting change to deliver enhanced customer experiences. He specializes in management, service excellence reviews, and transformation, and has a comprehensive Service Excellence Model designed to enhance customer experience. Nick has held various leadership positions in companies such as British Midland International, NJT SOLUTIONS LIMITED, Johnson Service Group, Inc., and T-Mobile.
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About
** Currently Available For Roles ** A highly experienced senior Customer Service, Customer Experience and Contact Centre professional with a proven track record of achievement established over 35 years in various permanent and interim roles with well-known companies in different industry sectors. An influential and results-oriented leader with the expertise and ability to lead change and transformation programmes, improve business performance, introduce best practice and motivate people to consistently high performance. Architect of a comprehensive Service Excellence Model designed to improve performance and promote change to deliver an enhanced customer experience. Specialties: > Customer Service: management; service excellence reviews & transformation > Customer Experience: strategic reviews & enhancement > Contact Centres: management, service excellence reviews & transformation > Project Management: > Change Management: > Team Management: recruitment & selection; training & development; team management > Performance Management: > Commercial: sales management, business development, key account management
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Director
Business Consulting and Services
Nick Tree's Professional Milestones
- Principal Consultant (2000-01-01~2000-09-01): Transformed clients' marketing strategies to reach their full potential, driving increased sales and brand visibility.
- Contact Centre Manager (1997-09-01~2000-01-01): Empowering and facilitating exceptional customer service to establish a strong and mutually beneficial relationship between the centre.
Skill
Customer Service
Customer Experience
Contact Centers
Call Center
Sales
Account Management
Change Management
Project Management
Business Integration
Performance Management
Performance Improvement
Outsourcing
Complaint Management
Telemarketing
Management
Call Centers
Operations Management
Stakeholder Management
Strategy
Process Improvement
Training
Business Process Improvement
Forecasting
Leadership
Prince2
Strategic Planning
Portuguese
Business Development
Team Management
Business Strategy
Business Transformation
Team Leadership
Project Planning
Start Ups
Consulting
Business To Business
Negotiation
Service Delivery
Sales Management
Management Consulting
Project Delivery
Certification
Colleagues
Nick Tree
Director
Other Named Nick Tree
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Nick Tree works for NJT SOLUTIONS LIMITED
Nick Tree's role in NJT SOLUTIONS LIMITED is Director
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