Nicole(Nikki) Breen(Tucker), LUTCF

I am passionate about providing a unique and exceptional experience to every insured, claimant, partner, and third party myself or team interracts with while ensuring proper investigative, legal, procedural, and underwriting facets are adhered to. In doing so, I aim to aid in preventing profit loss while indemnifying and simplifying the claims process so our customers may enjoy the most competitive rates and elite service/communication in the industry. I strive to improve our team/myself through continuous improvement tactics that increase efficiency/effectiveness, utilize ever-evolving technology, share best practices, standardize models to aid in handling intricately unique situations in a consistent manner ,monitor metrics indicative of the experience we provide,and maintain an inquisitive, growth-mindset of topics both internal and external to the industry- ensuring no moment of opportunity becomes stagnant. Being an integral part of the solution to another’s duress through Liberty Mutual Insurance’s risk transfer products is a career I am dedicated and sincerely grateful for. The work ethic, de-escalation strategy,and compassion of our team surpasses our customer's expectations daily. I desire to continue to be an employee of influence in and outside of work- illustrating an exemplary portrayal of Liberty Mutual Insurance’s ideals, goals, and service/sales standards. Ultimately, driving to make each individual’s day a bit brighter, less difficult, or wiser through our interaction. Helping to protect what matters most, and provide professional support/ remediation in times of loss.