Senior Quality Assurance Analyst@ BlueCross BlueShield of South Carolina
Florence, South Carolina, United States
Nicole Brooks
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Limestone University
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FlashIntel GPT
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FlashIntel GPTNicole Brooks is a highly experienced professional with 25.5 years of work experience. She possesses a wide range of skills including customer service, call centers, management, and Microsoft Office. Based in the United States, Nicole has a strong ability to gain customer trust and provide exceptional follow-up. She is known for her excellent analytical and communication skills, as well as her ability to make good judgment decisions and recommendations. Nicole is adaptable to changes and strategies adjustments, and is able to work in fast-paced environments.
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About
Display a high degree of tact and diplomacy and also demonstrates the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat business. Excellent analytical, verbal and written communications skills, accurate and detailed oriented and abililty to make good judgement decisions/recommendations. Able to adapt to changes and strategies adjustments, work in a fast paced/multi-tasking environment and willingness to help others.
Work Experience
Senior Quality Assurance Analyst
Claims Associate Iii
Insurance
Nicole Brooks's Professional Milestones
- Account Research Associate (2014-01-01~2015-03-01): Conducted comprehensive analysis of client accounts, uncovering valuable insights and providing key insights to the insurance industry.
- Mail Carrier (2005-07-01~2007-06-01): Streamlined mail delivery process, resulting in improved efficiency and improved customer satisfaction.
Education
Human Resources Management And Services
2017-2021Skill
Customer Service
Call Centers
Management
Microsoft Office
Access
Banking
Microsoft Excel
Process Improvement
Program Management
Quality Assurance
Mortgage Banking
Software Documentation
Risk Management
Leadership
Training
Credit
Data Entry
Analysis
Team Building
Mortgage Servicing
Financial Analysis
Loans
Default
Multi Tasking Environment And Willingness To Help Others
Data Analysis
Outlook
Time Management
Finance
Mortgage Lending
Customer Satisfaction
Loss Mitigation
Loan Modifications
Leading
To Increased Repeat Business
Research
Insurance
Teamwork
Team Leadership
Microsoft Word
Employee Training
Loan Servicing
Mortgage Underwriting
Visio
Business Analysis
Spreadsheets
Powerpoint
Certification
Colleagues
Andrew Clark
network analyst windows server platform owner at bluecross blueshield of south carolina
Justin Fields
technology owner at bluecross blueshield of south carolina
John Ridlehoover
freelance writer editor at owner operator
Britley H.
Technology Owner
John Kinard
storage platform owner at bluecross blueshield of south carolina
Other Named Nicole Brooks
Frequently asked questions
We found 3 Nicole Brooks's email addresses
We found 1 Nicole Brooks's phone numbers
Nicole Brooks's social media include: Linkedin,
Nicole Brooks works for BlueCross BlueShield of South Carolina
Nicole Brooks's role in BlueCross BlueShield of South Carolina is Senior Quality Assurance Analyst
Nicole Brooks works in the industry of Insurance
Nicole Brooks's colleagues are Andrew Clark,Justin Fields,John Ridlehoover
Nicole Brooks's latest job experience is Senior Quality Assurance Analyst at BlueCross BlueShield of South Carolina
Nicole Brooks's latest education in Limestone University
