President@ Reliance Home Comfort
Greater Toronto Area, Canada
Nicole Cousley
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Centennial College
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FlashIntel GPT
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FlashIntel GPTNicole Cousley is a highly experienced customer resolution specialist with over 15 years of experience in complaint investigations and issues resolution. She is known for building professional relationships at all levels and taking initiative and solution-focused solutions. Nicole is highly motivated and has excellent communication skills, customer-facing, and a team player. She thrives on new challenges in fast-paced environments and is a valuable asset to any organization.
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About
A customer resolution specialist with over 15 years’ experience in complaint investigations, issues resolution and facilitating change which impact customer service. Recognized for building professional relationships at all levels (internally and externally), ability to take initiative and solution focused. Possesses excellent communication skills, customer facing with the ability to work independently and as a team player. An individual, who is highly motivated, provides support and mentorship to colleagues and thrives on new challenges in fast paced environment.
...See MoreWork Experience
President
Customer Solutions Specialist
Consumer Services
Nicole Cousley's Professional Milestones
- President | Complaint Resolution Specialist | Customer Relations (2010-01-01~2013-12-01): Enhanced complaint resolution process, enhance customer satisfaction and increased customer satisfaction.
- Executive Correspondence And Customer Service And Accounts And Billings (2000-01-01~2009-01-01): Implementing comprehensive communication strategies to optimize account management and ensure accurate invoices.
Education
Skill
Complaint Investigations
Escalation Resolution
Root Cause Analysis
Customer Service
Communication Skills
Positive Team Player
Building Business Relationships
Business Process
Employee Training
Mentoring
Call Centers
Microsoft Office
Lotus Notes
Cis System
Cimis System
Libra
Sap
Natp
Clarify System
Solution Implementation
Conflict Resolution
Customer Satisfaction
Team Building
Communication
Respect
Training
Operations Management
Management
Team Leadership
Contract Negotiation
Business Analysis
Friendly Personality
Process Improvement
Trust
Change Management
Business Process Improvement
General Awesomeness
Certification
Colleagues
Antoinette Kong
Executive Assistant To The President And Chief Executive Officer
Ryan Ackerman
general manager director - sales & operations at reliance home comfort
Yuriy Bilynets, CPA, CMA
Growth-Focused Executive | President & L Owner | Business Optimization And Turnaround Expert | Team Builder | Subsidiary-Based Business Professional
Sean O'Brien
President | Chief Executive Officer
Dave/yvette Rixen
Chief Security Officer
Other Named Nicole Cousley
Frequently asked questions
We found 3 Nicole Cousley's email addresses
We found 1 Nicole Cousley's phone numbers
Nicole Cousley's social media include: Linkedin,
Nicole Cousley works for Reliance Home Comfort
Nicole Cousley's role in Reliance Home Comfort is President
Nicole Cousley works in the industry of Consumer Services
Nicole Cousley's colleagues are Antoinette Kong,Ryan Ackerman,Yuriy Bilynets, CPA, CMA
Nicole Cousley's latest job experience is President at Reliance Home Comfort
Nicole Cousley's latest education in Centennial College
