Nicole Fitzhugh

I am a proficient communicator skilled in providing 5 years of prompt and effective customer technology solutions. As a customer support analyst, my initial role is to swiftly gather details from customers to determine point of sale (POS) system issues. I then perform a range of techniques such as: troubleshoot networks (TCP/IP), databases (SQL), assist customers with access control issues, recommend solutions to fellow technicians requiring assistance, and perform any other duties to ensure the customers’ system functionality. I also handle CEO/Manger escalations and reassure customer satisfaction by swiftly solving system issues or delegating cases to the appropriate department. I am a detail-oriented technician with experience in working with minimal to no supervision. I am currently pursuing my Masters in Systems Engineering to further expound my knowledge of requirements analysis.