Nicole Jayne

➦ Senior-Level Customer Success & Program Management Professional, credited with 14-years of progressive leadership and expertise to include leading complex internal/external project management; Solutions team and Customer Success team management; long-term strategy; client services strategy development and implementation; SaaS and AI driven customer workflows and solutions ➦ Utilize human resource initiatives and management methodologies through hiring practices, training, guiding, evaluations, and professional development, along with Customer Success department management ➦ Deliver against established milestones using agile work environment spanning all departments, customer teams, and partners ➦ Consult with pre-sales to ensure goals, scope, and approach for custom inbound opportunities are assessed appropriately ➦ Successful improving current technology while leading specific customer use case through building new application and utilize outside project scope ➦ Illustrate strengths in business and financial acumen to include monitoring and defining metrics, generate valuable data/ insights budget management and cost control Core Competencies ➦ Strategic Planning ➦ Establishing Goals ➦ Tracking and Monitoring ➦ Direct High Functioning Teams ➦ Communications Excellence ➦ Customer Success Management ➦ Project Management ➦ System Process Improvements ➦ Training/Mentoring ➦ Advocate & Voice of Customer ➦ Establish Business Rhythm ➦ Workflow Management ➦ Budgets/Cost ➦ Department Management ➦ Stakeholder Communications