Nicolette Zaayman, FCXP (CX-I)

Innovative energetic leader who has 20+ years in marketing, product marketing, customer experience, and corporate communications for Fortune 500 companies. Known for user-centric trailblazing approaches that drive high growth for organizations. Experience working in fast-paced and highly cross-functional work environments. ➤ User-Centric Approach to Drive Marketing, Communications, Customer Success, and Employee Satisfaction • Uses an integrated go-to-market approach in various areas of the business to bring in $MM MRR and reduce customer churn while empowering employees. ➤ Innovative Global Strategies that Actualize $MM for Fortune 500 Companies• Developed 100+ innovative global sales/marketing programs.• Programs include customer references, new enterprise customers, Fortune 250 customer growth, vertical marketing, enterprise customer retention, solution marketing, customer product adoption, customer experience, and organizational culture change. ➤ Cross-functional Team Leadership & Collaboration• as massively high standards, grit, and determination that inspires teams to win; motivates, empowers, and mentors teams and underperformers to consistently deliver above expectations.• Works well cross-functionally with key stakeholders; consistently promoted in every role and nominated for multiple leadership programs. • Uses an authentic and accommodating leadership style that celebrates diversity; born in South Africa, worked in 4 countries, and speaks 4 languages. ➤ Program Development & Optimization • Uses a data-driven approach to determine opportunities for improvement• Applies a dynamic and progressive approach; looks for root causes through extensive research to build/evangelize matrixed solutions that bring impactful results.