Nikhlesh Sharma

Moved to Ottawa, Ontario (Canada) in April, 2022 as a Permanent Resident. Result-oriented business & data analyst with 5+ years of experience providing high-level support on governance, risk management, internal audit, quality assurance, revenue assurance and better practice advice to clients. Proficient in coordinating the risk team, including training, mentoring, and methodology compliance. Worked with Bharti Airtel, Airtel Africa and KPMG India Reached the project’s overall goal by guaranteeing high-quality deliverables (observations) during service delivery, leading to stakeholder satisfaction Created a viable entity by executing the on-site project in Rwanda for Airtel- Africa for IN charging system consolidation of Airtel and Tigo post-merger, Mitigated the risk of customer churn by configuration change 10K+ products PAN India overnight to match the counteroffer introduced by the competitor, maintaining a competitive edge Accounted for new product tariff configuration validation and commercially live plan reconciliation across different channels for 14 African operating countries, facilitating global controls and rollouts Delivered error-free new products and reported 0.5K+ exceptions and errors in product design by documenting and training RA operation resources, achieving 100% customer satisfaction